Диалог в отеле на английском, основные фразы и выражения, которые могут понадобится при заселении, выселении, решении проблем.
Заселение в отель на английском
По прибытии надо обозначить себя:
Hi, I am checking in. — Привет, я хочу заселится.
Hi, I have a reservation and I am checking in. — Привет, у меня бронь и я хочу заселится.
Если все обошлось без накладок, то вам предложат предоставить паспорт или другое удостоверение личности, а так же кредитную карту. В простом варианте диалог выглядит примерно так:
Guest: I have a reservation. My name is Vladimir Vilsky.
Hotel: May I see your ID, please, Mr. Vilsky?
Guest: Certainly. Here it is.
Hotel: Thank you. Do you have a credit card, Mr. Vilsky?
Guest: Yes, I do. Do you accept American Express?
Hotel: Sorry, sir, just VISA or MasterCard.
Guest: Here’s my VISA card.
Hotel: Okay. You’re in room 322. It’s a single queen-size bed, spacious, and nonsmoking. Is that suitable?
Guest: Yes, it sounds like everything I expected.
Hotel: Here’s your key, sir. If you need anything, just dial 0 on your room phone.
Вот еще один пример диалога, он посложнее:
Hotel: Good afternoon. Welcome to the Grand Hotel. How may I help you?
Guest: I have a reservation for today. It’s under the name of Pupyrkin.
Hotel: Can you please spell that for me, sir?
Guest: Sure. P-U-P-Y-R-K-I-N.
Hotel: Yes, Mr. Pupyrkin, we’ve reserved a double room for you with a view of the garden for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I’m here on business anyway, so at least I’m staying on the company’s dime. What’s included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included.
Guest: So what’s not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in? Hotel: Room 101. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial ’O’ from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks. Hotel: My pleasure, sir. Have a wonderful stay at the Grand Hotel.
Фразы в отеле, которые вы можете услышать
Where is the elevator? — Где лифт?
Do you want a smoking room or a non smoking room? — Вы желаете номер для курящих или нет?
Do you have a map of the city? — Есть ли у вас карта города?
What time is check out? — До какого времени необходимо освободить номер?
Are you planning on checking out tomorrow? — Вы планируете выезжать завтра?
What room were you in? And how will you be paying for this? — Какой номер вы занимали и как вы планирете оплачивать?
Do you know the license plate number of your vehicle? — Вы помните номер вашего автомобиля?
Thank you for staying with us. We look forward to seeing you again. — Спасибо, что остановились у нас. Надеемся увидеть вас еще.
